Refund policy

Refund & Return Policy

Pretti Bomb Haus LLC
Effective Date: December 3, 2025
Last Updated: October 7, 2026

At Pretti Bomb Haus LLC, ALL SALES ARE FINAL, EXCEPT WHERE OTHERWISE REQUIRED BY LAW.

Due to hygiene standards, limited inventory releases, product sourcing arrangements, specialty merchandise, and the nature of our products, we generally do not offer discretionary refunds, returns, exchanges, order cancellations, or store credit for purchases completed through our website.

We encourage customers to carefully review all product details, availability classifications, processing timelines, sizing information, and store policies before completing their purchase.

By placing an order, customers acknowledge that they have reviewed and agree to this Refund & Return Policy, along with our Shipping & Processing Policy and Terms of Service.

1. Final Sale Policy

All merchandise purchased through Pretti Bomb Haus LLC is considered final sale unless otherwise required by applicable law.

We generally do not accept:

  • Returns due to changes of mind

  • Exchanges for different products, colors, or sizes

  • Cancellations based on personal preference

  • Refund requests because a customer no longer wants an item

  • Store credit requests

  • Returns of merchandise that has been worn, used, or improperly cared for

This policy applies to eligible merchandise across our collections, including jewelry, handbags, accessories, loungewear, and specialty products.

Exceptions required by law remain applicable, including qualifying fulfillment failures, shipment delays, defective merchandise, or incorrectly fulfilled purchases.

2. Order Accuracy & Customer Responsibility

Customers are responsible for reviewing and confirming all order details before submitting payment.

This includes:

  • Product selections

  • Ring and bracelet sizes

  • Clothing sizes

  • Colors and styles

  • Product quantities

  • Personalization and customization details

  • Billing information

  • Shipping addresses

  • Contact information

  • Product availability

  • Processing and fulfillment timelines

Pretti Bomb Haus LLC is not responsible for incorrect product selections, sizing mistakes, duplicate purchases, or customer-submitted information errors.

Once an order has been submitted, modifications or discretionary cancellations cannot be guaranteed.

Customers should contact us immediately if they discover an order error. Requests will be evaluated based on fulfillment status and applicable legal requirements.

3. Processing & Shipping Timeframes

Pretti Bomb Haus LLC offers in-stock merchandise, pre-order products, special-order items, and supplier-fulfilled products.

Processing timelines vary depending on product availability and the fulfillment requirements disclosed at the time of purchase.

In-Stock Merchandise

Products specifically identified as In Stock, On Hand, or Ready to Ship will be processed and shipped within 5–7 business days after the order is successfully placed and payment is confirmed.

Business days are Monday through Friday, excluding weekends and recognized holidays.

This timeframe includes order preparation, inventory verification, product inspection, packaging, and shipment preparation.

The 5–7 business day processing timeframe does not include shipping carrier transit or delivery time.

Pre-Order & Special-Order Merchandise

Products designated as pre-order, special-order, or requiring supplier fulfillment generally require approximately 4–8 weeks for processing and fulfillment before shipment, as disclosed on the product page.

Processing may include:

  • Manufacturer production

  • Inventory sourcing

  • Supplier fulfillment

  • Transportation and inventory arrival

  • Quality inspection

  • Packaging and shipment preparation

Some products may become available and ship sooner than the estimated processing timeframe.

However, customers should be prepared for the full applicable processing period.

Not all merchandise is classified as pre-order merchandise. Product availability and processing requirements will be disclosed through applicable product information.

Shipping Carrier Delivery Times

Once an order has shipped, delivery times vary depending on the designated shipping carrier, shipping service, destination, and transportation conditions.

Carrier transit estimates are separate from order processing timelines and are not guaranteed by Pretti Bomb Haus LLC.

Orders Containing Multiple Items

Orders containing both in-stock and pre-order merchandise may be shipped together when all items become available or divided into separate shipments when appropriate.

Combined shipments may follow the longest applicable processing timeframe disclosed at checkout.

Customers are encouraged to purchase in-stock and pre-order items separately if they prefer different fulfillment schedules.

4. Processing Delays, Unfulfilled Orders & Refund Exceptions

Pretti Bomb Haus LLC makes reasonable efforts to process and ship merchandise within the disclosed timeframes.

However, manufacturer production delays, supplier inventory shortages, transportation disruptions, customs processing, weather conditions, holidays, and other circumstances may occasionally affect fulfillment.

If we determine that an order cannot be shipped within its originally promised timeframe, we will provide notice of the delay and an updated shipping estimate when available.

In accordance with applicable law, customers will be provided the opportunity to consent to a qualifying delay or cancel the affected unshipped merchandise and receive the appropriate refund.

If an order cannot be fulfilled, Pretti Bomb Haus LLC will issue any refund required by applicable law.

Our All Sales Final policy does not eliminate legally required cancellation or refund rights for unshipped or unfulfilled merchandise.

Refunds required by law will be processed within the legally applicable timeframe, generally to the original payment method when appropriate.

5. Product Condition, Use & Jewelry Care

Pretti Bomb Haus LLC carefully inspects and packages merchandise before shipment.

Customers are responsible for following proper product care recommendations after receiving their purchases.

We generally do not offer refunds, replacements, exchanges, or store credit for merchandise damaged through customer use, improper storage, or failure to follow care instructions.

Examples include:

  • Normal wear and tear

  • Accidental damage after delivery

  • Improper handling or storage

  • Broken products resulting from misuse

  • Incorrect sizing selected by the customer

  • Jewelry discoloration caused by water, sweat, perfumes, lotions, oils, or chemicals

  • Damage caused by improper cleaning products

  • Damage caused by excessive pulling, bending, or force

  • Natural wear of plated finishes over time

Gold-plated and stainless steel jewelry should be cared for according to the recommendations provided on the product page or within our general product care instructions.

Although certain jewelry pieces may be marketed as water-resistant or tarnish-resistant, customers should avoid unnecessary exposure to harsh substances to help preserve their appearance.

Damage caused by improper customer use is not considered a manufacturing defect.

This section does not eliminate remedies required by law for products that arrive damaged, defective, or materially different from their descriptions.

6. Lost, Stolen, Delayed, or Delivered Packages

After a package has been transferred to the designated shipping carrier, transportation and delivery operations are managed by that carrier.

Pretti Bomb Haus LLC cannot guarantee carrier delivery dates or prevent all transportation disruptions.

Customers experiencing delivery concerns should review their tracking information and contact the shipping carrier when appropriate.

Delivery issues may include:

  • Carrier transportation delays

  • Missing tracking updates

  • Lost shipments

  • Incorrect delivery scans

  • Packages reported as delivered but not located

  • Suspected package theft

Customers may also contact Pretti Bomb Haus LLC for reasonable assistance with available tracking information or carrier investigations.

Refunds, replacements, or other resolutions will be determined based on the specific circumstances, available evidence, and applicable law.

A carrier's delivery confirmation does not automatically eliminate a customer's legal rights concerning merchandise that was not properly delivered.

7. Damaged, Defective, or Incorrect Items

Pretti Bomb Haus LLC takes reasonable care to inspect merchandise and verify orders before shipment.

If customers receive an incorrect, damaged-on-arrival, defective, or materially misdescribed product, they should contact us as soon as possible.

We request that customers report visible issues within 48 hours of confirmed delivery whenever reasonably possible to help us investigate promptly.

Claims should be submitted to:

prettibombhaus@gmail.com

Please include:

  • Full legal name

  • Order number

  • Description of the issue

  • Clear photographs of the merchandise, when available

  • Photographs of packaging when relevant

Each claim will be reviewed based on the circumstances.

When appropriate, resolutions may include replacement merchandise, correction of the order, a refund, or another remedy consistent with applicable law.

The requested 48-hour reporting period is an administrative guideline and does not eliminate any longer reporting period or remedy required by law.

We do not generally provide replacements or refunds for damage caused by customer misuse, improper care, or ordinary wear after delivery.

8. Customized & Personalized Merchandise

Certain products sold by Pretti Bomb Haus LLC may allow customers to upload personal images, request designs, or select custom product details.

Customers are responsible for reviewing their submitted customization information before completing checkout.

Customized or personalized purchases are generally final sale once production or fulfillment has begun, except where applicable law requires otherwise.

Pretti Bomb Haus LLC is not responsible for customer-submitted errors involving:

  • Incorrect uploaded images

  • Low-quality or blurry photographs

  • Incorrect spelling or personalization details

  • Improperly selected colors or designs

  • Customer-approved customization choices

Customers should ensure submitted images and customization instructions are accurate and suitable for the selected product.

If a customized item arrives defective, damaged, or materially inconsistent with the accepted order specifications, customers may contact us for review and any applicable remedy.

9. Chargebacks & Payment Disputes

Pretti Bomb Haus LLC takes fraudulent, abusive, and unauthorized payment activity seriously.

By completing a purchase, customers confirm that they are authorized to use their selected payment method and acknowledge the applicable product descriptions, fulfillment timelines, and store policies disclosed during checkout.

Customers are encouraged to contact Pretti Bomb Haus LLC regarding legitimate order concerns before initiating a payment dispute when appropriate.

However, customers retain all rights to contact their bank, payment provider, or financial institution as permitted by law.

Fraudulent Chargeback Claims

Customers must not knowingly submit false or misleading payment disputes concerning transactions they authorized or merchandise they received.

Examples of potentially fraudulent activity may include knowingly:

  • Claiming an authorized transaction was unauthorized

  • Claiming merchandise was never delivered when evidence establishes receipt

  • Misrepresenting the condition of merchandise

  • Providing intentionally false information to a payment processor

  • Attempting to retain merchandise and obtain reimbursement through a knowingly fraudulent claim

A payment dispute does not automatically establish that a customer engaged in fraudulent activity.

Transaction Documentation

When responding to a chargeback or payment dispute, Pretti Bomb Haus LLC reserves the right to provide relevant transaction documentation to the appropriate financial institution or payment processor.

Documentation may include:

  • Order confirmations and receipts

  • Billing and shipping information

  • Payment verification records

  • Tracking and delivery confirmations

  • Carrier investigation records

  • Product descriptions and disclosures

  • Customer communication history

  • Checkout acknowledgment records

  • Electronic purchase authorization statements

  • Applicable policies disclosed at purchase

  • Available fraud-prevention records

Business Protections

Where permitted by applicable law and payment-provider rules, Pretti Bomb Haus LLC reserves the right to:

  • Contest fraudulent or inaccurate disputes

  • Refuse future purchases

  • Restrict future purchasing privileges

  • Cancel future transactions

  • Report suspected fraudulent activity

  • Pursue other lawful remedies

Customers are not automatically entitled to retain both merchandise and disputed funds merely because a chargeback has been initiated.

The outcome of any payment dispute remains subject to applicable law and the determination of the financial institution or payment provider.

Nothing in this policy restricts legitimate chargeback rights, billing error protections, or other customer remedies provided by law.

10. Refund Processing When Applicable

Although Pretti Bomb Haus LLC generally maintains an All Sales Final policy, certain circumstances may require a refund.

These circumstances may include:

  • Merchandise that cannot be fulfilled

  • Qualifying shipment delays where the customer does not consent to waiting

  • Order cancellations required under applicable law

  • Defective, incorrect, or materially misdescribed merchandise when a refund is the appropriate required remedy

  • Other legally protected transactions

When a refund is required or approved, it will be issued according to applicable law and payment-provider requirements.

The time required for funds to appear in the customer's account may depend on their financial institution or payment provider.

Refunds required for qualifying unshipped merchandise will include applicable charges as required by law.

11. Purchase Authorization & Customer Acknowledgment

Before completing checkout, customers may be required to enter their full legal name as an electronic purchase acknowledgment.

By submitting their electronic acknowledgment, customers confirm that they have reviewed the applicable purchase information and understand the store policies presented at checkout.

This may include acknowledgment of:

  • Product descriptions and selections

  • Applicable processing and fulfillment timelines

  • In-stock shipping expectations

  • Pre-order and special-order processing periods

  • Carrier delivery limitations

  • Final-sale conditions

  • Refund and cancellation exceptions

  • Customer responsibility for accurate information

Electronic acknowledgments may be retained as part of transaction documentation in accordance with applicable privacy laws and business recordkeeping requirements.

An electronic acknowledgment does not waive any rights or protections customers may have under applicable law.

12. Policy Agreement

By completing a purchase through Pretti Bomb Haus LLC, customers acknowledge that they have reviewed and agree to this Refund & Return Policy, our Shipping & Processing Policy, Terms of Service, applicable product disclosures, and other policies presented during checkout.

Customers understand that:

  • In-stock merchandise ships within 5–7 business days.

  • Pre-order and special-order merchandise generally requires approximately 4–8 weeks for processing before shipment.

  • Shipping carrier delivery times vary and are separate from processing timelines.

  • Multiple-item orders may be shipped together or separately.

  • Purchases are generally final sale, subject to applicable legal exceptions.

  • Customers are responsible for accurate product selections and checkout information.

  • Customer purchase authorization does not remove legally protected refund or dispute rights.

Pretti Bomb Haus LLC reserves the right to update this policy as needed.

Changes will be published on our website. The policy and product-specific terms disclosed at the time of purchase will govern that transaction, subject to applicable law.

13. Contact Information

For questions regarding merchandise, order fulfillment, refund concerns, or other customer service inquiries, please contact:

Pretti Bomb Haus LLC

Email: prettibombhaus@gmail.com

Phone: 743-900-4443

Website: https://prettibombhaus.com

Email is our preferred communication method.

Please allow approximately 2 business days for a response.

Text-based support is available on a limited basis Monday through Friday, 1:00 PM–5:00 PM Eastern Time.

PRETTI ASL. BOMB AF. 💋